Protection programs are easy to talk about when a vehicle is sold.
What matters is what happens when something goes wrong.
That moment — when a customer needs help — is where trust is either protected or lost.
At CareGard®, claims are not an afterthought.
They are the moment our discipline, accountability, and professionalism matter most. This is why we invest heavily in the people, training, and systems that support our claims operation.
Because every claim is a real customer, a real repair, and a real reputation on the line.
Every claim is evaluated with discipline, training, and clear standards — never guesswork.
Our claims specialists are experienced professionals who understand vehicles, repairs, and the realities of the service lane.
Our process is structured, measured, and continuously monitored to ensure fairness and reliability.
We review performance constantly to improve response times, communication, and outcomes.
Results produced by disciplined systems and experienced professionals.
(EXCLUDING PENDING AND VOIDED CONTRACTS)
*As of June 19, 2026.
The CareGard® claims team works every day to resolve repairs quickly, fairly, and professionally.
Handled by people who take pride in getting it right.
The moment a repair happens, the claims process becomes the event that determines the success or failure of the entire protection program.
Fast decisions, clear communication, and fair outcomes protect more than a repair bill. They protect the relationship between the dealership and the customer.
That's why CareGard® claims are designed to support the customer, the service lane, and the dealership every time a repair occurs.
Customers remember how repairs are handled. A smooth claim process protects trust in the dealership.
Fast approvals and payments keep repairs moving and technicians productive.
Fair and professional claims handling reinforces the dealership's reputation long after the vehicle is sold.