Contract Holders

File a Claim

We'll walk you through it one step at a time. Most claims take about 5 minutes to submit, and your progress saves automatically as you go.

About 5 minutes

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Progress saved automatically

Get Started

Contract & Vehicle

Repair Shop

Repair Details

Documents

Review

Step 1 of 6

Who's filing this claim?

This lets us show you only the questions that apply to you.

I'm the contract holder

You own the vehicle and the CareGard® protection plan. We'll coordinate with your repair shop.

I'm a repair facility

You're a service advisor or shop submitting a claim on behalf of a CareGard® customer.

Your progress is saved

Step 2 of 6

Contract, contact & vehicle

Tell us whose plan this claim is for and the vehicle's VIN, so we can match it to the right contract.

What kind of claim are you wanting to file?*

Please select a claim type.

First Name*

Please enter the first name.

Last Name*

Please enter the last name.

Contract Number (or VIN)

Find this on your CareGard® contract. Don't have it? Look up your coverage.

Enter your Contract Number or VIN.

Phone Number*

Please enter a valid phone number.

Email Address (optional)

Please enter a valid email address.

Vehicle Identification Number (VIN) (or Contract Number)

17 characters — found on your dashboard by the windshield, the driver's door jamb, or your registration. We'll use it to confirm your vehicle.0/17

Please enter a valid 17-character VIN.

Current Odometer Reading*

Current mileage in miles.

Enter the current mileage.

Step 3 of 6

Where is the vehicle being repaired?

If you already know the repair shop, add it here. If not, you can skip this and we'll help coordinate.

Repair Facility Name (if known)

Please enter the repair facility name.

Facility Phone (if known)

Please enter a valid facility phone.

Facility Fax (optional)

Facility Address, City, State, ZIP (optional)

Service Advisor Name (if known)

Please enter the service advisor name.

Service Advisor Email (if known)

Please enter a valid service advisor email.

Cashier / Payment Email (optional)

Step 4 of 6

What's going on with the vehicle?

Describe the issue in your own words. If your shop has provided repair-order details, add those too.

What's wrong? (Customer Complaint)*

0/600

Please describe the issue.

Suspected Cause (if known)

Correction / Repair Needed*(if known)

Please enter the correction.

Repair Order Date (if known)

Repair Order Number (if known)

Labor Time Guide

Labor Hours Requested

Labor Rate ($/hr)

Sales Tax % (if applicable)

Step 5 of 6

Upload your estimate & documents

Attach the repair estimate and any supporting photos or paperwork.

Please include the full estimate with all requested part numbers. An incomplete estimate is the #1 cause of claim delays — sending it complete now keeps your claim moving fast.

Drag & drop files here

or browse to upload — PDF, JPG, PNG, DOC · up to 25 MB each

Step 6 of 6

Review & submit

Take a quick look before you send. You can edit any section.

Please confirm to continue.

Your claim is on its way

Thanks — we've received your claim and a CareGard® specialist is already on it. A copy has been sent to your email.

Your Claim Reference —

What happens next

A claims specialist reviews your submission — most are reviewed within a few business hours.

We coordinate directly with your repair facility to confirm the diagnosis and authorize covered repairs.

You can check the status at any time by reaching out to us.

+1 (888) 565-2580 Back to Contract Holders